Kinetica Consulting - Customer Marketing, Customer Relationship Marketing, CRM Potential into Profit - Customer Marketing

Kinetica is an independent consultancy specialising in Customer Management.

We help our clients identify effective ways to drive more value to and from their Customers.

We do not just rely on software solutions but instead work with our Clients to identify and implement practical improvements to their sales and marketing performance.

We have helped some of the UK’s biggest brands improve both their focus on their Customers and their business results and we can help you too.

So what makes us different?

We are practical not theoretical. Our approaches have been developed from many years of hands-on experience in client side roles. Our recommendations are realistic not idealistic.

We have a vast range of knowledge covering all aspects of Customer Management from Strategy to Implementation, Acquisition to Retention, quick wins to major Customer Change Programmes. We have applied this knowledge to deliver impressive results for our Clients.

Whilst we specialise in Financial Services, our Clients have come from many industries (private and public sector) reflecting the universal business challenges of:

What exactly is Customer Management?

Read our definition of Customer Management

    • understanding Customer need
    • developing compelling propositions
    • defining and attracting target customers
    • converting and retaining valuable Customers
    • increasing Customers product holding
    • improving business efficiency
    • aligning your organisation to deliver for your Customers

We can help you...


Identify - improvements in the way you manage your customers focusing on how you target, develop and retain Customers to maximise value for your business


Benchmark - your current Customer Management capabilities and provide a sensible Blueprint to take your business forward

Act - by injecting our combination of energy and expert knowledge to help you make the right improvements faster, delivering a step change in your Customer and business performance.

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